Live Laugh Pueblo Return Policy
Last Updated: October 14, 2026
We want you to feel good about shopping with Live Laugh Pueblo. If something isn’t right with your order, contact us at support@livelaughpueblo.co so we can help.
1. Return Eligibility
Most items purchased directly from Live Laugh Pueblo are eligible for return if you contact us within 30 calendar days of delivery. For purchases made in person or collected through local pickup, the return window begins on the date you receive your items.
To qualify for a standard return:
- The item must be unused, unworn, unwashed, and unaltered.
- Original tags must remain attached, if provided.
- The item must be free of stains, odors, pet hair, and damage that occurred after you received it.
- Original product packaging and included accessories must be returned, where applicable. You do not need to keep the original shipping mailer.
- You must provide an order number, receipt, or other proof of purchase.
Trying on clothing to check the fit is fine, provided it remains in otherwise new condition.
These condition requirements do not prevent you from reporting an item that arrived damaged, defective, or incorrect.
2. Items Not Eligible for Standard Returns
The following items are not eligible for change-of-mind or sizing returns:
- Personalized items or products made to your individual specifications.
- Perishable goods, if offered.
- Items clearly identified as final sale before purchase.
- Gift cards, except where refunds or cash redemption are required by applicable law.
A discounted item is not automatically final sale. Unless identified as final sale before purchase, it remains subject to our standard return policy.
These exclusions do not remove any rights you may have regarding damaged, defective, incorrect, or materially misdescribed products.
3. How to Request a Return
Email support@livelaughpueblo.co within the applicable return window and include:
- Your order number or proof of purchase.
- The name and email address used for the order.
- The item or items you would like to return.
- A brief explanation of the reason for your return.
- Photos showing the issue, if the item arrived damaged, defective, or incorrect.
We will review your request and provide return instructions, including the correct return address and any return authorization details.
Please contact us before sending anything back. Sending an item without instructions may delay processing or result in delivery to the wrong location.
Unless we agree otherwise in writing, please ship your approved return within 14 calendar days after we send your return instructions. Your initial request must still be submitted within the 30-day return window.
4. Return Shipping and Fees
For standard returns, including changes of mind or choosing the wrong size, you are responsible for return shipping costs.
- Original shipping charges are not refundable for standard returns.
- We do not charge a restocking fee.
- If we arrange a paid return label for a standard return, we will disclose its cost and obtain your agreement before deducting it from your refund.
- Please package your return securely. We recommend using a tracked shipping service and keeping your shipping receipt until your return is resolved.
If we sent the wrong item, or your item arrived damaged or defective, we will cover reasonable, necessary return shipping costs through the return method we authorize. Please contact us before paying for shipping, so we can arrange the appropriate solution.
5. Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives and contact support@livelaughpueblo.co as soon as reasonably possible if:
- An item was damaged during shipping.
- An item has a manufacturing or printing defect.
- You received the wrong product, size, or color.
- An item is missing from your order.
Include your order number, a description of the problem, and clear photos of the item and packaging where relevant. Please keep the item and packaging until we confirm whether a return is necessary.
Once we verify the issue, we will arrange an appropriate resolution, such as a replacement at no additional cost or a refund. If a replacement is unavailable, we will offer a refund for the affected item.
For a verified damaged, defective, or incorrect item, any refund will include the amount paid for that item, applicable tax, and any original shipping charge attributable to it. If the entire order is affected and refunded, we will also refund the original shipping charge.
The standard unused-condition and final-sale restrictions do not apply to an item that arrived with a verified problem. Nothing in this policy limits rights or remedies available under applicable law.
6. Refunds and Processing Time
Once we receive your return, we will inspect it and email you with the outcome.
For approved returns, we will issue your refund within 7 business days after receiving the returned item. If we confirm that no return is necessary, we will issue the approved refund within 7 business days of that confirmation.
Refunds will be based on the amount actually paid for the returned merchandise, including applicable discounts and refundable tax. Original shipping and return shipping are handled as described above.
Refunds will be issued to the original payment method. Purchases paid for with a gift card will generally be refunded to a gift card, except where applicable law requires otherwise. For orders paid using more than one payment method, refunds will be allocated to the original payment methods as supported by our payment processor.
Your bank or payment provider may require additional time to post the refund after we issue it. Business days exclude weekends and public holidays.
If a return does not meet the stated requirements, we will explain why and discuss available next steps before arranging any return shipment to you.
7. Exchanges and Sizing
We do not currently offer direct exchanges.
If you would like a different size, color, or product, request a return for the eligible original item and place a new order. New orders are subject to current pricing and availability, and replacement inventory is not reserved while a return is being processed.
If we sent a size or product different from what you ordered, please contact us under the damaged, defective, or incorrect-item process instead.
8. Order Cancellations and Changes
If you need to cancel or change an order, email support@livelaughpueblo.co as soon as possible.
We will try to help, but changes and cancellations are not guaranteed once processing, production, or shipping has begun. Personalized or custom-made orders may not be cancellable once work has started.
If we cannot cancel an order, eligible items may still be returned under this policy after delivery. This does not limit any cancellation or refund rights required by applicable law.
9. Missing or Undelivered Orders
If your order has not arrived, or tracking shows delivery but you cannot locate the package, contact support@livelaughpueblo.co promptly.
We will review the order and available tracking information and help investigate with the shipping provider. A delivered tracking status does not, by itself, prevent you from reporting a missing package.
Please include your order number and confirm the shipping address provided at checkout. We will explain the available resolution based on the circumstances and applicable law.
10. Purchases Through Other Retailers
This policy applies to purchases made directly from Live Laugh Pueblo.
If you purchased our products through an independent retailer, marketplace, or other seller, please contact that seller first. Their return process and policy generally apply to the transaction.
If you believe the product has a manufacturing defect, you may also contact us for assistance. This does not limit any rights you have under applicable law.
11. Your Rights and Policy Updates
Nothing in this policy excludes or limits consumer rights, statutory remedies, or warranties that cannot legally be excluded or limited.
We may update this policy from time to time. Unless applicable law requires otherwise, the policy in effect when you placed your order will govern that purchase.
12. Contact Us
For return requests, refund questions, or help with an order, email:
Please include your order number, if available, so we can help you more quickly.
